Shipping & returns

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Delivery and shipping costs
Orders received before 1:00 PM on workdays will be shipped the same day ( this cannot be guaranteed during public holidays or holidays ). This means that in most cases you can receive your order the next working day.

We have all products available directly from stock. If there is unexpectedly something wrong with your order, we will contact you.

Preorder
We only ship pre-orders when your order is complete. This means that if you have ordered more products, we will send these products with your pre-order. We always clearly state with the product whether the product is a pre-order. Would you like to receive the additional products you ordered earlier? Then create a separate order for the pre-order.

When you place your order you will receive an order confirmation. Once your order has been shipped you will receive an email with a tracking number. We send all packages and letterbox mail with PostNL and use the following shipping costs;

The Netherlands
For deliveries of orders heavier than 50 grams in the Netherlands, we charge €5.95 in shipping costs. We do not charge shipping costs for orders over €69. We charge for orders weighing less than 50 grams that fit through the letterbox € 2.95 shipping costs.

Belgium
For delivery in In Belgium we charge €7.95 shipping costs. We do not charge shipping costs for orders over €79.

Germany
For delivery in Germany we charge €9.95 shipping costs. We do not charge shipping costs for orders over €99.

If we cannot deliver your order on time, we will always contact you.

Package not received due to incorrectly entered address

Address details must be entered correctly. You will receive a confirmation after placing your order. You can check your entered details via this confirmation. Have your details been entered incorrectly? Please contact us immediately so that we can change your details.

Once you have received a message that the order has been shipped, we can no longer change this information. Packages with an incorrect address are usually returned to us within a few days, together with a return invoice. (€ 7.99 package) (€ 4.25 letterbox package).

The costs to resend the package to the correct address are €2.95 + the return costs. If you want to cancel the order, that is also possible. The return costs will then be deducted from the amount you receive.

If the package is lost at the Post due to an incorrectly entered address, you can reorder the package via the website. No rights can be granted to incorrectly entered addresses.

Do you have questions about a product? Contact us via email or Facebook. We do our utmost to respond within 24 hours.

Returns

You can return your order without giving any reason within the 14-day money back guarantee. You have 14 days from receipt to return any unopened materials (excl. crochet patterns or crochet packages with pattern) without giving any reason. You may only return complete, unused and undamaged materials.

Do you want to return your purchase?
We prefer to receive returns in the original packaging in which we sent it to you. If you no longer have the original packaging, or if it is not suitable, please return the material to us in proper packaging. The product may only be opened or used to the extent necessary to assess whether you wish to keep the product.

Return address:
MyKrissieDolls
Kluutstraat 21
4 4302 WS Zierikzee

Please include the original invoice with the return shipment. This ensures smoother processing. The costs and risk for return shipment are at your own expense.

Do you have questions about returning your product? Contact us by email. We do our utmost to respond within 24 hours.